Booking T&C

Terms & Conditions

All bookings made directly with Tetbury Cotswolds Cottages are subject to the conditions below.
Contract The contract is between Tetbury Cotswolds Cottages and the hirer and is effective once the required payment has been received and we have issued a confirmation.

Payment For reservations made more than six weeks before the holiday start date we require a 50% deposit of the rental cost. In the case of bookings made less than six weeks before arrival full payment is due on booking. You can pay in four ways: i. Online using PayPal or debit/credit card. ii. BACS to Sort Code **, Account Number ***. iii. International payment by IBAN to: , BIC: .

Balance outstanding The full balance of the total holiday cost is payable not later than six weeks before the arrival date and if not paid we reserve the right to cancel the booking, in which case the deposit will be forfeit. Please pay by BACS or IBAN (details above).
Cancellation Please advise us as soon as possible if you have to cancel your booking. The following charges apply: Up to 6 weeks before arrival 30% deposit only, less than 6 weeks before arrival 100%. We will do our utmost to re-let and, if successful, your liability for the balance of rental will cease. If we have not been successful in re-letting the accommodation by the balance due date, you remain liable for the full cost of the holiday and must pay the balance in the normal way. If we re-let the property after the balance has been paid we will refund you the same. Please consider taking out holiday insurance.

Booking alterations by ourselves If, for reasons beyond our control, we have to cancel or alter arrangements, we will advise you as soon as possible and return any monies paid whereupon our liability will cease.

Damage or loss You are responsible for leaving the accommodation in good order and in a clean condition. You undertake to pay for any damage or loss incurred during occupation or any extra cleaning costs incurred. We reserve the right to repossess the property if excessive damage has been caused. Cars are parked at owners risk.

Only those persons registered at the time of booking may stay at the property unless by prior arrangement. We reserve the right to refuse any booking which, in our opinion, is unsuitable for our cottage. Guests may not be entertained without our permission. The person making the booking must be over 18 years of age.

Animals Dogs and other animals may be allowed however there will be an additional charge to be paid.

Disability Please let us know at the time of booking if you have a disability as this may affect the suitability of the property.
Property description While we make every effort to ensure that the property description is accurate, we cannot be held responsible for discrepancies, which can occur as a result of changes made e.g. after publication of the website. Nor can we be held responsible for discrepancies resulting from events, which are beyond our control.

Liability Whilst we make every effort to ensure that the website description is accurate and the property meets its required standards, we cannot accept responsibility for any alterations made to the property or its amenities which are beyond our reasonable control. Nor can we accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or owner’s negligence. Further, no responsibility is accepted for inconvenience or significant nuisance occurring locally, which is outside our control or for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

Complaints If the hirer considers that he/she has cause for complaint, the matter must be taken up as soon as possible with ourselves. If satisfaction cannot be obtained the hirer must then report the matter to ourselves, so that an investigation can be carried out and corrective action be taken, if required. If we consider the complaint to be valid then alternative accommodation will be offered or a refund of monies paid. No liability shall arise beyond a refund of monies paid. Under no circumstances will we entertain claims for compensation lodged by the hirer upon departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.

All cottages within the Tetbury Cotswolds Cottages group are NON SMOKING OR VAPING

Right of entry We reserve the right if necessary to enter the property to effect maintenance or resolve any problem.

Dustbins Please separate bottles, papers etc for recycling in the box provided. Non-recyclable household waste must be bagged and placed in the dustbin.

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Covid 19

Covid-19 Information

We recognise that recent times have been tough, and travelling has become more considered. We want to ensure you feel comfortable, safe and ‘at home’ during your stay. During Covid we have increased our focus on safety & wellbeing and introduced new measures for your peace of mind.

Enhanced Cleaning Protocol

All of our properties are prepared prior to your arrival meeting industry cleaning protocols. Our service providers commit to following our steps to keep everyone safe.

These standards meet enhanced cleaning procedures introduced across the industry to support Covid safety, including sanitisation and touch points checklists:

Our homes are fully ventilated during changeover.

  • We use specific cleaning products, for high-risk touchpoint surfaces (remote controls, door handles, fridge doors, chair armrests, etc).
  • We use disposable paper towels where possible and ensure that any cleaning cloths are properly laundered between uses (minimum at 60°C). regardless of their usage to ensure hygiene levels are maintained.
  • Our towels and linen are professionally laundered.
  • Our guidance and protocol is regularly updated to comply with the current regulations.
  • We also provide guest cleaning supplies & equipment to support you in keeping our properties clean and safe during your stay.

Remote Hassle-Free Check In

Our properties offer self-check-in facilities using key safes and smart lock technology, enabling you to check in contact-less. We provide digital guest manuals and key safe instructions ahead of your check in, detailing access instructions and information on important amenities to keep you safe and secure during your stay.

Health & Well-being during your stay

For us to follow the safest practice to protect you during your stay, we have introduced Safety & Well-being measures. Our 24/7 Guest Support team is available to assist with any queries prior to your stay.

We will send you a check in text after arrival to ensure the property amenities & cleanliness standards meet expectations.

If there is a requirement for additional property care during your stay, our local colleagues will endeavour to attend the property as appropriate to support.

Our service providers will observe social distancing practice and arrive equipped with appropriate PPE, where possible we will attend the property to complete services whilst the property is vacated.